May 5-7, 2026
Sheraton San Diego Hotel and MarinaSan Diego, CA Rich WangVP of Professional Services at CrestaSpeaker
Profile
Rich Wang is the VP of Professional Services at Cresta, leading the AI Delivery team within the Customer Success organization to help enterprises realize value from conversational AI at scale. With more than 17 years of experience in customer success, professional services, and go-to-market leadership, Rich specializes in building and scaling post‑sales organizations for high‑growth SaaS companies.
Agenda Sessions
Special Address : Scaling Support Without Losing Trust: How Acorns Is Rebuilding Customer Care with AI
, 3:20pmView Session