13 - 18 December 2026 | London
Certified Administration Manager (CAM)
Develop the practical knowledge and tools to strengthen administrative performance at personal and organisational levels.
14 - 17 December 2026 | London
Administrative Management provides a powerful lens for understanding organisations and creating effective environments for processing information, supporting people, and delivering results. This practical and interactive programme combines theory, real-world examples, and group workshops to strengthen your role as a professional administrator. You will examine organisational structures and cultures, management and leadership, systems, teams, communication, information, and knowledge management, change, quality, and performance. The course also explores opportunities to incorporate AI into administrative practice, helping you develop actionable strategies that can be applied immediately while supporting long-term professional and organisational growth.
What's in Store
Understand organisational purpose, SMART objectives, structures, cultures, and lifecycles
Apply management and leadership approaches, including ethical, and socially responsible leadership
Use a systems view to improve administrative processes, costs, and information flow
Motivate people, build effective teams, and lead change while managing resistance
Strengthen communication, information management, knowledge transfer, and innovation
Improve quality, time management, and performance through CSFs, KPIs, and emerging AI tools
Led By Mark Northway
Bio to be confirmed.
Benefits of Attending
Apply administrative management and leadership principles across organisational contexts
Set effective goals, manage change and build collaborative, motivated teams
Improve communication, knowledge management, creative thinking, and innovation
Use time-management and performance measures to drive continuous professional improvement
Who Should Attend
Professionals in administrative roles or responsible for processing information, as well as those preparing for higher management or board-level responsibilities. Relevant roles include Administrators, Administrative Assistants, Office Managers and Supervisors, Office Administrators, Personal and Executive Assistants, Executive and Management Secretaries, Department Coordinators, and HR or Finance Professionals.