Alexis Walters

Senior Manager, Voice of Guest & Social Insights at Panera Bread

Speaker

With over a decade of experience at Panera Bread, Alexis Walters brings a deep understanding of the guest journey and a passion for transforming their voices into meaningful action. She began her career on the Customer Care team, where she came to understand the power and depth of guest feedback, and advocated for them by leading initiatives that championed guest needs in the cafe.

Now serving as Senior Manager of Voice of Guest & Social Insights, Alexis harnesses the power of data to uncover cultural trends, amplify the guest voice, and drive innovation across the brand. Her work has helped Panera evolve its approach to social listening and competitive intelligence, enabling teams to strategically respond with agility to guest needs.

Alexis graduated from Maryville University with a BA in English.