Dustin Zender

Director, Customer Success at Alida

Speaker

Dustin is the Director of Customer Success for Alida’s Global Enterprise teams in North America. His team has set up some of the largest CX, EX and PX programs in conjunction with the agility of community insights. Dustin has over a decade of experience in CX, working across top Retail, CPG, Financial and Tech companies.

Dustin’s team boasts a 98% CSAT score and prides themselves on their consultative approach. Him and his team excel in delivering solutions and providing guidance to empower customers for success aligned to their business and industry.

As a previous speaker at TMRE 2023, Dustin is excited to be back to share how leveraging a community for insights can produce immediate and long lasting results.