The Fine Print

Online registration for the in-person event will close on the Friday before the event starts.

Cancellation Policy

Registration cancellations must be requested 57 days before the conference to receive a refund. All approved refunds are subject to a 10% administration charge. For cancellation requests submitted less than 57 days before the conference starts WILL NOT receive refunds or credits towards future events. Please note that no-shows will be billed for the full registration fee and, if applicable, the full presentation fee.

A paid registration is transferable to a replacement from your company. Registration substitutions or upgrades must be sent to EBDcustomerservice@ebdgroup.com.

Sending a replacement

Please do NOT update your personal profile page with the name and contact data of the new attendee or register the new person in lieu of your attendance.

Please contact EBDcustomerservice@ebdgroup.com if you need to process a replacement.

VIP CODES

Please note that we will not issue refunds for discount codes that were not entered at the time of registration.

partneringONE®

Access to partneringONE® requires each delegate to provide their own personal corporate email address in their delegate details during the checkout process. Since access to the partneringONE system is included in the registration fee, payment is due as outlined above. There will be no refund if you do not attend the event.

Credit Card Decline

Recently there has been a new regulation in EU that enforces all transactions above EUR 250 for products and services to be verified via additional security layer 3D Secure which means that once you enter your card details, as a next step you would need to verify this transaction via password, SMS or banking app for example. If this step is not complete, it would lead to a payment being declined. Please do check with your bank to assist with this step if you are facing difficulty.