BUILDEX is committed to excellence in serving all customers. We want people with disabilities to have the same opportunity to access our show and allowing them to benefit from the same services, in the same place. To ensure your visit to BUILDEX is a rewarding experience, contact us in advance to let us know how we can better assist you. If you require accommodation, please contact us three weeks prior to the show so we can work together to meet your accessibility needs. Please email BUILDEXshows@informa.com.
Please see Vancouver Convention Centre venue accessibility page here.
Vancouver Convention Centre also has general neutral bathrooms.
Vancouver Convention Centre West Building has wheelchairs available from their customer service desk at the main entrance. You can also call +1 604-647-7305 to arrange in advance.
Service animals are allowed into all areas of our event that are open to the public. If it is not readily apparent that the animal is a service animal, then we may request to see a letter confirming the animal is needed for reasons relating to a disability (we do not need to know the nature of the disability).
BUILDEX will offer a complimentary admission pass for support person of a person with a disability. Persons with disabilities should visit the onsite registration desk to obtain their admission and receive the complimentary supports person’s pass. Additionally, this can be requested online when purchasing a ticket. Please send an email to BUILDEXshows@informa.com.
Emergency Evacuation Procedures
Persons requiring accommodation in the event of an emergency evacuation should notify BUILDEX Show Staff at the beginning of the day at the Show Office located behind the BUILDEX main stage.
Notice to Temporary Disruption
In the event of planned or unplanned disruption to services or facilities for persons with disabilities, BUILDEX will promptly notify with a clearly posted notice at the point of disruption. This notice will include information about the cause of disruption, its anticipated length of time and if possible, give alternative services or facilities.
The ultimate goal of BUILDEX is to meet and surpass expectations while serving customers with disabilities. Comments on our products, goods and services regarding how well those expectations are being met are welcome and appreciated. Feedback regarding the way BUILDEX and Informa Connect provides products and services to people with disabilities, please email email@example.com. All feedback will be responded to in 10 business days.