Lea-Jane Baird

Retail Product Officer at Shawbrook Bank

Speaker

Lea-Jane Baird leads the Retail Product Division at Shawbrook Bank, with accountability for digital systems, end-to-end product management, design, and the transformation of digital operating models across specialist financial products. She shapes enterprise-level product, platform, and experience strategy to drive scalable growth and strong customer outcomes.

With experience spanning SaaS, banking, and fintech, Lea-Jane brings a deep conviction in the power of technology-led transformation to elevate digital experiences and materially improve customer servicing. Her leadership focuses on modern platforms, design excellence, and operating-model maturity to simplify complexity, increase pace, and deliver sustainable value at scale.