Vikas Sengar

Service Design Lead, C&I at NatWest

Speaker

Vikas is currently working as a Service Design Lead at NatWest Group and plays a critical role by empowering merchants to streamline payment processes and solve business challenges. By leveraging design thinking methodologies and human-centered design principles, Vikas ensures that services are intuitive, efficient, and impactful for both businesses and their customers.

Vikas is a highly accomplished professional with extensive expertise in customer experience, digital products, innovation, and strategic partnerships. With a career spanning pivotal roles such as Innovation Manager, Service Designer, and Strategy & Innovation Manager, Vikas brings a wealth of knowledge in crafting solutions that seamlessly blend business goals with user needs. Recognized as a LinkedIn Top Voice in Service Design, Vikas is celebrated for thought leadership and contributions to advancing the field of human-centered design.

An accomplished speaker, Vikas engages diverse audiences on topics like customer-centric innovation, service design strategy, and creating transformative user experiences. As a certified service designer, Vikas combines deep expertise with practical insights to lead teams in designing meaningful, end-to-end services that drive measurable outcomes. Passionate about improving experiences through innovative, human-centered approaches, Vikas continues to shape the future of service design and customer experience strategy.

Prior to joining Natwest group, Vikas has worked with Tata Consultancy Services as Senior Innovation Manager and held various positions across corporate innovation function. Vikas holds Master in Business Administration and an Electrical Engineering from India.