George Downey

Agentic AI Consultant at NiCE Cognigy

Speaker

George Downey IV helps enterprises ditch legacy CX and deploy AI that actually delivers. As a Agentic AI Consultant at NiCE Cognigy, he advises business and tech leaders on how to stop experimenting and start scaling. From GenAI to Agent Assist, George maps high-impact use cases, builds ROI cases that stick, and drives AI programs from first conversation to go-live.

Before NiCE Cognigy, he led AI Innovation Sales at C1, where he accelerated AI adoption across enterprise, public sector, and commercial teams. He’s spoken to execs who’ve heard the hype and want results — and he gives them clear, confident guidance on how to put real AI into production.

George speaks on how to deploy AI responsibly, improve customer experience, and deliver operational impact.