Mike RobinsonHead of Customer Experience at Barclays US Consumer BankSpeaker
Profile
Mike Robinson is Head of Customer Experience at Barclays US Consumer Bank where he is responsible for driving differentiation and competitive advantage in the industry through customer experience. Mike leads the team that is accountable for the customer journey framework, and has end-to-end accountability for outcomes, while prioritizing great experiences for moments that matter to the bank’s customers.
What began as a summer job at Barclays turned into a 19-year career at the bank where he’s held roles in the U.K., Europe and U.S. across infrastructure services, service management, transformation in the chief operating office, and most recently, customer experience within the marketing organization.
Mike has a BSc. degree in Computer Science from Manchester University.
Agenda Sessions
Power Panel: Customer Experience As A Profit Engine Whilst Building Trust & Meeting Customers At Their Point Of Need
, 9:20amView Session