Sherry Graziano

Head of Digital and Care Center Banking at Truist Financial Corporation

Speaker

Sherry Graziano is the Head of Digital and Care Center Banking for Truist. She is responsible for delivering client- centric experiences, leads multi-channel acceleration and innovation strategy, and delivery for retail, small business and wealth client segments utilizing client journey architecture. Her scope includes driving revenue through digital commerce and phone-based sales, driving digital adoption and engagement, and focus on distinctive care center interactions.

Prior to this role, she served as the Director of Digital Commerce, where she led the implementation of innovative client- facing digital growth strategies for the enterprise including retail and small business deposits, card, lending and wealth solutions. Graziano joined SunTrust in 2011 and has held several positions in Mortgage including retail loan consultant, sales strategist, operations leader, and transformation leader.

Graziano has served in the banking industry for more than 20 years and has held positions at PHH Mortgage, MetLIfe Home Loans, and Bank of America. In 2019 HousingWire Magazine recognized Graziano as a top Woman of Influence in the industry. As a spokesperson, she has shared her expertise with top media outlets including CNBC, MSNBC, Nightly Business Review, Wall Street Journal, National Mortgage News, Scotsman Guide, MReport, and Realtor.com.

Graziano earned her bachelor's degree from University of Florida and master's degree from Rollins College. She currently co-chairs the Women @ Truist Business Resource Group, serving teammates and focusing on programming for professional development of women across the enterprise. She is a member of CHIEF, Womens50, and serves on the BAI Board of Directors. She is also active with the Human Rights Campaign, and passionate about creating inclusive environments.

Truist Financial Corporation is a purpose-driven financial services company committed to inspiring and building better lives and communities. As a top 10 U.S. commercial bank with leading market share in many high-growth markets, Truist is headquartered in Charlotte, North Carolina, and offers a wide range of services including retail, small business and commercial banking; asset management; capital markets; commercial real estate; corporate and institutional banking; insurance; mortgage; payments; specialized lending; and wealth management. Truist Bank, Member FDIC. Learn more at Truist.com.