Agenda - 2026 agenda. Day 3

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INNOVATIONS IN CUSTOMER EXPERIENCE

12:00pm - 12:05pm

Opening remarks from the chair

12:05pm - 12:20pm

Keynote Address: Open Data, Hyper-Personalization and Customer Centricity - What Do Customers Actually Want?

12:20pm - 12:35pm

Special Address

12:35pm - 1:00pm

Power Panel: Walking The CX Talk - How Financial Institution Can Deliver Outstanding Omni Channel CX & Move Away From A Siloed Approach To Blend Human & Digital CX

2026 agenda. Day 3Thursday, 7 May 2026 - PT (Pacific Time, GMT-08:00)

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