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FinovateSpring
May 5-7, 2026
Sheraton San Diego Hotel and MarinaSan Diego, CA
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2025 agenda. Day 3 - PT (Pacific Time, GMT-08:00)

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2025 agenda. Day 3 - PT (Pacific Time, GMT-08:00)
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Showing 1 of 1 Streams
12:05pm - 12:10pm
Opening remarks from the chair
  • Steven Ramirez - CEO, Beyond The Arc
12:10pm - 12:25pm
Keynote Address: Banks and FIs still face one key battle: Consumer trust. How can banks make every department responsible for customer experience?
  • Sean Albertson - Founder & CEO, CX4ROCKS LLC
12:25pm - 12:40pm
Navigating Complex Business Identities: Enhancing Customer Experience and B2B Counterparty Verification
  • Kyle Mack - CEO & Co-Founder, Middesk
12:40pm - 1:05pm
Power Panel: Walking the CX Talk: How FIs can deliver outstanding omni-channel CX and move away from a siloed approach to blend human and digital CX.
  • Steven Ramirez - CEO, Beyond The Arc
  • Kaushal Pandia - CDO, Corporate & Commercial Segment, U.S. Bank
  • Suraya Randawa - Head of Omnichannel Experience, Curinos
  • Glenn Borok - Vice President on the investment team, Jump Capital
2025 agenda. Day 2
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