Informa helps businesses and professionals in hundreds of ways.

Our international portfolio of live events, world-leading research publications, and innovative digital services provide specialists with the knowledge and connections they need to thrive.

FinovateSpring
May 3-5, 2027
Gaylord Pacific Resort & Convention CenterSan Diego, CA
Register Now
Menu
Register
keyboard_arrow_right

2026 agenda. Day 3 - PT (Pacific Time, GMT-08:00)

keyboard_arrow_leftSearch & Filter
search
2026 agenda. Day 3 - PT (Pacific Time, GMT-08:00)
search
Showing 1 of 1 Streams
11:55am - 12:00pm
Opening Remarks from the Chair
  • Steven Ramirez - CEO, Beyond The Arc
12:00pm - 12:15pm
Keynote Address: Open Data, Hyper-Personalization and Customer Centricity - What Do Customers Actually Want?
  • Olivia Hamel - Director of Personalization, Curinos
12:15pm - 12:30pm
Special Address; AI That Compounds The CX Advantage
  • Amber Hill - Vice President of eServices and Video Services, Michigan State University Federal Credit Union
  • Vivek Sinha - VP of Products, AI, Five9
12:30pm - 1:00pm
Power Panel: Walking The CX Talk - How Financial Institution Can Deliver Outstanding Omni Channel CX & Move Away From A Siloed Approach To Blend Human & Digital CX
  • Steven Ramirez - CEO, Beyond The Arc
  • Matt Knutson - Senior Director, MHC
  • Aditya Vikram Singh - Vice President Engineering - Commercial Card & Brex Integration, Capital One
  • Olivia Hamel - Director of Personalization, Curinos
2026 agenda. Day 2
Filter
Streams
Clear
Formats
Choose Day