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FREQUENTLY ASKED QUESTIONS

Q1: I'm already registered attendee of Cell & Gene Therapy Bioprocessing & Commercialization Conference & Exhibition, what happens with my registration?

Your existing in-person conference registration ticket will automatically be carried over to our 100% virtual event and you do not need to re-register.  Additionally, all existing main conference pass and training course purchasers are entitled to invite one additional colleague to attend the virtual conference & exhibition at no additional charge (see Q7 below for details).  Should you have any queries about your registration, please contact our Delegate Relations Director Jessica Purnell at jessica.purnell@informa.com


Q2: I am a sponsor/exhibitor, what happens next?

Our number one priority is to deliver you an outstanding virtual experience, resulting in more opportunities for networking, brand visibility and lead generation than ever before.  Over the coming days, your dedicated Account Manager will reach out to discuss next steps.  Should you have questions, please contact Kristin Skahan at Kristin.Skahan@informa.com


Q3: I am a speaker on the agenda, what happens next?

As speaker on our program, we will soon be contacting you to discuss next steps on how we can incorporate your presentation as part of the virtual Cell & Gene Therapy Bioprocessing & Commercialization event in September.  Should you have questions, please contact Sarah Lintern at sarah.lintern@informa.com


Q4: How will the presentations be delivered in a virtual format?

All speaker presentations will be accessible from your computer or mobile device with a mix of live and pre-recorded sessions.  Speakers will have scheduled live Q&A built into the agenda which will accommodate an Eastern Standard Time zone (EST).

Attendees will be able to see the video of the speaker, along with their slide deck as they are presenting.  Attendees will also be able to see who else is in the virtual room alongside them, and can send private or group-wide messages during or after the presentation.  Presentations will be available to view on-demand, allowing you to view presentations across all tracks at your own pace.


Q5: How will the virtual exhibition & poster hall look?

Our digital exhibition and poster hall will be accessible alongside the scientific agenda presentations. Each virtual exhibit booth and poster presentation will be aligned with one of our topic streams, providing a simple way for you to connect with relevant vendors and suppliers.  In between scientific sessions, we will have dedicated exhibit and poster viewing hours where each virtual exhibit will have a live product expert on hand to provide additional information and answer any questions that you may have.


Q6: Will I still be able to communicate with attendees, speakers and exhibitors?

Yes, our virtual platform will have a full attendee list published (name, title, company, photo) that can be filtered by topic interest (ex: downstream, upstream, manufacturing) to create simple-yet-effective virtual networking opportunities.  Attendees will be able to send private messages to each other through our virtual platform.  


Q7: I am now registered - How do I redeem my one free colleague pass?

For existing main conference pass attendees: During the week of June 29 you will be emailed a discount code, valid for 1 free additional pass for new, unregistered colleagues (search for 'Cell & Gene Therapy Bioprocessing & Commercialization' including your spam folder).  Your colleagues can register on the event website and enter the discount code which will zero out the balance due during check out.  The free additional pass may not be used on previously-registered attendees who have cancelled.

For new attendees:  After registering, you will be emailed a discount valid for 1 free additional pass for a new, unregistered colleague.  Your colleagues can register through the same process as noted above.

If you purchased a conference pass and need your VIP Code to claim your guest pass, please contact Event Marketing Manager Shahana Chowdhury at shahana.chowdhury@informa.com


Q8: I already booked flights / hotel accommodations, can these be refunded?

Please follow up with the airline / hotel directly to inquire about cancellation policies.



Still have questions?

Please contact our Shahana Chowdhury at shahana.chowdhury@informa.com