Competing on the basis of leveraging an organisation’s intelligence – by innovating, sensing, creating deep customer relationships, for example – requires a new approach to leadership than that of the industrial era. The types of activities that will make your organisation successful today are not ones that can be standardized or required; many are activities that only the individual involved will ever know if he or she did as well as possible. Today leaders are challenged to create an environment that others will chose to join and in which they will chose to do their best work.

Delivered by:

Tammy Erickson, Adjunct Professor of Organisational Behaviour at London Business School