FREQUENTLY ASKED QUESTIONS

Please contact EBDcustomerservice@ebdgroup.com along with the below details: 

• Original Attendee: 
• Name of replacement: 
• Salutation (Ms,Mr,Dr,prof): 
• Job title: 
• Company name: 
• Company address (including Zip code): 
• Phone number: 
• Email address: 

Please contact EBDcustomerservice@ebdgroup.com along with your full name, company name, and the details of the amendment. 

Refunds take 4-6 weeks to process.  

Please note that only registered delegates can request a visa invitation letter. Once registered please contact EBDcustomerservice@ebdgroup.com with the below details: 

• Date of Arrival:
• Date of Departure:
• Passport Number:
• Passport Expiry Date:
• Nationality:
• Date of Birth:
  

Once registered please allow up to 24 hours for your partneringONE account to be activated and to receive your login information. Please note that you will be able to see other registered companies on the platform and start requesting meetings when partneringONE opens on September 22, 2025.

If you require assistance with your partneringONE account, please visit PARTNERING FAQS or email the team directly at partneringteam@partneringone.com.

• Go to you profile page and then over to the Delegates/Guests box located on the right-hand side.
• Click on the Guests tab and then on the button that says, “Invite Guest”.
• Enter the email address of your guest and then click send

Your guest will receive an email with a link that will allow them to log in to your account. During their first-time logging in they will be asked to verify their email address and fill out some brief information about themselves so that you know who is entering your account.
Please visit Partnering specific FAQS here

Our All-Access Pass gives you access to all event elements in Stockholm, November 3-5, 2025. This includes onsite one-to-one partnering meetings, exhibit floor, company presentations and program sessions as well as networking receptions. Additionally, this pass gives you automatic access to digital partnering from November 11–12, 2025, and on-demand content.

The Digital Pass grants you access to BIO-Europe’s digital partnering days from November 11–12, 2025 as well as on-demand access to an extensive library of event content. This includes company presentations, panel discussions, and company showcases.

You can learn more about our access options here .

Credit card payment is required at check out for all our 2025 events to complete your registration. Once you made the payment, you will receive a paid invoice/payment receipt within 2 working days. And you will also receive an access to our partnering system within 24 hours from registration and payment completion.

Why do we charge VAT?   

Article 53 of the EU VAT Directive (Council Directive 2006/112/EC) says that for the right of entry to cultural, artistic, sporting, scientific, educational, entertainment or similar events in exchange for a ticket or payment, the place of supply is where the event physically takes place.   

As the conference is held in Austria, the place of supply is Austria. This means we must add 20% VAT to all delegate registration passes. This is regardless of where your company is based.   

 
Can I claim it back?  

Most attendees can claim back their VAT once it has been paid and we are very happy to provide invoices to help you do this.   

 
How can I claim it?   

You can claim back VAT, if you are registered for VAT. Contact Tax back international below to help reclaim your VAT.   

You can also claim back VAT on your hotel, travel costs and other expenses at the same time. This should allow you to save 20% on many of your costs.  

 
Call Now: +353 18783361  

www2.taxbackinternational.com/informa  

Email: info@taxbackinternational.com  

This pass allows two members of your company to attend the event in Vienna for the price of one (1) registration.

Delegates must be part of the same organization and email addresses must match the company/institution domain provided during registration.

To qualify for this offer, the company must meet the following criteria:

• Be pre-revenue

• Be developing therapeutics or diagnostics for which the young company owns the intellectual property; or own the IP for a platform technology used for drug design or discovery
  
  

If your company qualifies for this pass, you will be notified by the registration team within 2 business days following the initial registration with instructions on how to register the second member of your team.

Deadline to apply for this offer is October 27, 2025.

Delegates must be part of the same organization and email addresses must match the company/institution domain stated when registering.

To qualify for this reduced rate, Young Innovator companies must meet the following criteria:

• Pre-revenue
• 3 years old or younger
• 10 or fewer employees
• Developing therapeutics or diagnostics for which the young company owns the intellectual property; or owning the IP for a platform technology used for drug design or discovery.

Young Innovator company rates and deadlines:

• €795 July 25, 2025
• €995 September 12, 2025
• €1195 November 1, 2025

Our team will vet your request and you will be notified of the decision within five working days after submission of your request.

You can apply for this offer using the form here

If you qualify for this offer, you will receive an email confirmation from our Customer Service Team, including a VIP code to register at the discounted rate.

***Young innovator offer is not available for onsite purchase***

BIO-Europe convenes over 5,500 attendees, representing 60 countries and 2,220+ companies, making the event the industry's largest gathering of biopharma professionals in Europe.

Event agenda is available to view here: https://informaconnect.com/bioeurope/agenda/2/

Basic exhibit booths at BIO-Europe 2025 start from 6.600 EUR for 6m² and 12.200 EUR for 12m². The first registration can be booked at a 50% reduction on the prevailing rate. Deadline to book booth space is September 20, 2025. If you want to choose from the full options of booth design & furnishings you will need to book before August 30.

Onsite Presentation Fees:

• Biotech and Midsize Pharma: EUR 1,250
• Academic Innovator and Next Generation: EUR 715

Digital Presentation Fee

• Biotech and Midsize Pharma: EUR 900
• Academic Innovator and Next Generation: EUR 365

IMPORTANT: Each presenting company will require (1) one presentation fee and (1) one registration fee per company.

Apply by July 25, 2025 to receive priority review

You may also be interested in the Startup Spotlight or the Merck EMEA Advance Biotech Grant Program

BIO-Europe will take place November 3–5, 2025 at the: Vienna Congress and Convention Center, Messeplatz 1, 1021 Wien, Austria

More information on the venue and how to get around can be found here.

You may book your accommodation directly through the Hotel Map link HERE.

Information on cancellation, payment and replacement policies can be found HERE

Please visit marketing toolkit HERE.

Join the BIO-Europe Newcomer's session on Sunday, November 2. Learn best practices to maximize your partnering onsite, how to coordinate partnering with your chosen program sessions, and enjoy a chance to mix and mingle with other first timers.

Learn More HERE