September 9-11, 2026
The Marriott Marquis Times SquareNew Yorkkeyboard_arrow_right
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Day 3 - September 11
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Day 3 - September 11
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CUSTOMER EXPERIENCE & TRUST
11:25am - 11:55am
Power Panel: Customer-Centric Banking & Experience Transformation- From Product-Led To Life-Stage, Personalised, AI-Enabled Engagement
- Suraya Randawa - General Manager - Digital, Curinos
- Ning Duong - President & CEO, Financial Center First Credit Union
- Farrukh Aman - Vice President, Corporate & Retail Banking Solutions, Writer
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Main Stage
2:10pm - 2:40pm
Power Panel: Distribution Wars - Deposits, Embedded Finance & Platform Economics. How Can Banks Acquire, Retain & Monetise Customers In An Increasingly Fragmented Ecosystem? What Will Happen When AI Agents Gain Agency To Take Action On Behalf Of Users & The Front End Is No Longer A Bank-Owned Channel?
- Stacey Bryant - Co-Host What's Going On In Banking Podcast & Director of Client Development, Cornerstone Advisors
- TX Zhuo - Founder and General Partner, Fika
- Patricia Montesi - Founder & CEO, Qolo
- Mary Miklethun - SVP, Product Lead for Business Deposits and Lending, U.S Bank
- Darius Wise - President & CEO, Red Rocks Credit Union
2:55pm - 3:25pm
Power Panel: Bank–Fintech Partnerships: From Competition To Collaboration & Co-Creation
- Tiffany Haynes - CEO, Illumea Advisory
- Lisa Gold Schier - Adviser, Reading Cooperative Bank
- Ami Iceman Haueter - Chief Research and Digital Experience Officer, MSU Federal Credit Union
- Cliff McGahee - Senior Vice President, Director of Operations, Queensborough National Bank & Trust
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