2-4 October 2023
Hotel Okura,
Amsterdam
Exhibitor Manual
Below you will find information and links that will prepare you for SuperReturn CFO/COO 2021. Please read carefully through each section below and let Rachel know if you have any questions.
Key Contacts
Sales:
Ed Beale | edward.beale@informa.com
Operations:
Rachel Lewis | rachel.lewis@informa.com - Sponsorship Operations
Claire Brewster | claire.c.brewster@informa.com - Speaker Co-Ordinator
Informa Connect is committed to improving diversity, equality and inclusion in every industry it operates in, through our agendas and specialist programmes to encourage a variety of demographics. We expect all our participants, exhibitors and sponsors to support this ethos. We will be asking all our stakeholders to take care when designing their stands, promotions and other communications to ensure that our events contribute to promoting equality in the industry. Please see these additional guidelines for all sponsor and exhibitor attendees.
At Event Safety & Informa AllSecure
Your safety at our events is our top priority. Please click here to see what we will be doing at this event to ensure we can bring you together with your peers, clients and colleagues as safely as possible.
Informa AllSecure is Informa’s approach to enhanced health and safety standards at our events following COVID-19. As the world’s leading events’ organizer, Informa has developed a detailed set of enhanced measures to provide the highest levels of hygiene and safety at its events, providing everyone with reassurance and confidence they are participating in a safe and controlled environment.
For further details on our 10 Key Commitments, please click here
Exhibiting Sustainably
At Informa Connect, we have an ambition to become a champion of sustainability within our business and across the specialist markets we serve.
As part of our FasterForward programme, we have committed to a series of specific and ambitious goals and activities that, over a five year period, will help us become an ever more sustainable, high impact business while supporting and accelerating change in our markets.
EXHIBITOR SUSTAINABILITY CHECKLIST
Firstly we have put together a useful checklist for you to follow on how you can exhibit at our event more sustainably - click here to learn more
BETTER STANDS
Through our commitment to the evolution of the exhibitions industry, we aim to ensure that we are delivering the best possible experience for our customers. We believe that by moving away from the use of disposable exhibition booth we will improve the ease, quality, safety and sustainability of the exhibitor experience at our events. Therefore, as part of event regulation we ask that exhibitors do not use disposable booth. Disposable booths are defined as space only stands made to be used only once which are usually constructed from raw materials at the venue during build up and the main structure is disposed of after the event. For more information and support, please contact Rachel Lewis
MORE INFO ON BETTER STANDS - click here
**We are specifying that any freebuild exhibitors must demonstrate evidence at both the design concept and build methodology that your stand’s core structural materials are re-useable or recycled
Permitted Onsite
Core elements i.e. walls, archways, counters etc. must be constructed with reusable materials e.g. system build or stock panels
The stand structure must be prefabricated and ready to assemble onsite
Final adjustments to prefabricated pieces for fitting purposes is allowed
Final coat of acceptable TVOC paints for repair purposes only
Floor flats and system floors must be cut to size before coming onsite and be recyclable and/or reusable
The use of LED lighting
The use of recycled carpet, vinyl flooring, other floor coverings.
Prohibited Onsite
The use of one-time MDF panels or similar raw materials planned to be cutting to size onsite
The use of ‘other’ raw materials to construct core structural elements i.e. walls, archways, floor systems, counters, etc. that are not planned to be reused or recycled after use
Construction of any stand components from single use materials
Building from scratch onsite of any stand core elements
The use of incandescent light bulbs
The use of non-recycled carpet, vinyl flooring, other floor coverings.
REMOVAL OF GIVEAWAYS AT SUPERRETURN CFO/COO
In keeping with our sustainability aims at SuperReturn CFO/COO we are asking that exhibitors do not provide giveaways at this event and we would like all of our exhibitors to embrace this sustainability goal with us.
In order to assist with this, and remove the need for handouts and giveaways, SuperReturn CFO/COO will provide QR codes to exhibitors that can be shown on your stand – these can be used for people to download materials such as white papers or brochures, or to simply share their details with you. SuperReturn CFO/COO lead generation system will be provided to you to track leads and make notes.
We will also provide a QR code for you to have on your stand that attendees can scan to view your logo and profile as well as up to 5 pdf files for them to download. Once the attendee scans the QR code and/or downloads material, this will generate a lead for you. This data will be shared with you post event.
Please could you send Rachel the below by Wednesday 1 September?
- A 100 word profile if we don’t have this on the event website already
- Up to 5 x pdf files as well as their titles as they should be listed for download
Please contact Rachel Lewis if you have any questions about this at all.
DEADLINES
- 100 word company profile & eps logo - by return
- Pass registration - by 9 August - details on how to register passes to follow
- Exhibitor declaration - by 9 August
- Up to 5 x pdfs and title for stand QR code content - by 1 September
- Hotel reservation - as soon as possible
Please send details to Rachel Lewis
YOUR STAND
Exhibitors must not exceed their allocated space. Please be sure to check that your stand will fit within your 3m x 2m space. The Organisers reserve the right to move any items outside the boundaries of your allotted space.
The following are provided for all stands free of charge:
- 1 x desk
- 2 x chairs
- 1 x 230 V power supply
ALL ADAPTERS MUST BE PROVIDED BY EXHIBITORS. INFORMA CONNECT WILL NOT BE ABLE TO PROVIDE THESE ON SITE.
Please be advised that you are responsible for ensuring that any equipment or materials brought by yourselves are covered by your own insurance. You should have public liability insurance to cover your attendance at the event.
Complimentary wireless internet will be provided for all exhibitors. If you require a fixed line connection, please contact Rachel Lewis who will provide details of who to contact at the venue to arrange this.
The floor plan will be sent for you to select your stand in due course.
COMPULSORY HEALTH & SAFETY
As an exhibitor it is essential that you read the health and safety rules.
The declaration must be returned by 9 August so that SuperReturn CFO/COO are aware what you plan to do at this event.
If you have a free build stand you must read the rules here and return stand plans, risk assessments, method statements and a copy of the insurance certificate before permission to build is given.
EXHIBITION SET UP & BREAKDOWN TIMES
Exhibition Build Up*
From 3pm-5pm on Monday 20th September
Exhibition Break Down
From 4:00pm- 5:00pm on Wednesday 22nd September
*Please note that these times may change – you will be informed closer to the event if this is the case
VENUE & DELIVERIES
It is your responsibility to book your courier for both delivery AND collection. It remains a private arrangement between you and your chosen courier company. In addition, it is your responsibility to pay all customs charges; otherwise all the materials may be refused.
Materials can be sent to the hotel no earlier than Friday 17th September.
Please use the delivery label for ALL items being delivered – items not labelled correctly are likely to go missing!
All goods must be covered by proper customs documents – please mention it is a temporary exportation in order to avoid paying more taxes than expected. The hotel will not pay any taxes/duties etc and will not accept any underpaid charges.
Remember – it is your responsibility to arrange for items to be picked up at the end of the event – items must be collected by the end of 22nd September. You must book the courier and ensure that your items are clearly labelled with your company name and the return address. Items left after this time will be disposed of. Please ensure the collector brings collection instructions detailing the following:
Quantity & description of items being collected
Name of the Event
Date of Collection
Proof of Collection
Deliveries to the InterContinental - O2:
All deliveries must enter the hotel via its loading bay which is located at the back of the hotel by the Meridian Gate. To enter the back of the hotel you must drive through The O2 arena’s security gate. Access will only be granted with a valid vehicle ticket with barcode. Tickets are issued by the Meetings & Events Planner prior to the event and can be presented on either a printed hard copy or on a smart phone or tablet. For any questions on this, or to arrange a delivery of your stand, please contact Rachel Lewis
SUPPLIERS
AV Supplier:
Should you wish to order any AV/screens for your stand, please contact:
ThreeSixty Events Ltd
Tel: 01923 202212
Furniture Supplier:
If you wish to order any furniture other than a standard desk and 2 chairs, please contact Rachel Lewis who will provide a suggested supplier for the event.
YOUR LOGO & PROFILE
If you have not already sent us your company profile please provide the following:
100 word company description plus website address.
Please submit your company profile to Rachel Lewis by return.
Alternatively, please confirm to the same email address if the profile currently online is correct.
Please email your logo as an eps file to Rachel Lewis by return.
YOUR PASSES & LEAD GENERATION
You are entitled to a certain number of complimentary registration passes per your agreement. If you are unsure how many passes you have used or what comes with your package, please contact Rachel Lewis.
INCLUDED PASSES
The primary contact from each company will receive a unique activation link and details of how to create an account on our registration portal, Visit Connect, to register your complimentary passes for the event.
Speakers will automatically be registered, please do not use your allotments to register speakers.
The SuperReturn CFO/COO Speaker Co-ordinator - Claire Brewster will be contacting all speakers directly with further information about their participation.
ADDITIONAL PASSES
If you require additional passes, please contact Stephen Ashiotis who will be able to share a booking link.
LEAD SCANNING
SuperReturn CFO/COO are partnering with Visit Connect as the registration and lead retrieval tool for the event.
Visit Connect puts the success of the show firmly in the palm of your hand. Using their own smart device, exhibitors can verify, rate, prioritise, monitor, and respond to leads in real-time, from the show floor or remotely from a team member at your office.
Scan a visitor badge with Visit Connect immediately to:
•access contact data,
•add notes, voice memos and photos
•answer pre-set questions,
•set follow up instructions,
•even immediately contact the lead
Find details here of how Visit Connect will work for lead generation.
Login details will be sent to the primary contact in due course along with further details on how to use the system.
HOTEL ACCOMMODATION
To arrange accommodation please go to the Plan Your Visit page.
Demand for rooms can be very high, so please book early to avoid disappointment. SuperReturn takes no responsibility for hotel reservations.
Informa Connect does not have a third party hotel booking agency representing this event aside from the above links. If you are contacted to book accommodation by any agency, this is not recommended as they are unknown to Informa Connect and the hotel.