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ROTATING MONTHLY TOPICS

Each month Finovate is zeroing in on a specific subset of fintech solutions designed to help the industry solve real-world problems. We’ll explore technologies around moving money, fraud prevention and security, lending, customer experience, and more.

Preview the first three months below, and stay tuned as details on future months are released.

Focused value in two formats

The FinovateFocus series has two parts: Focus Connect and Focus Roundtable. Both events occur on the last Thursday of every month (except for months with Finovate events) and run from 9am to 11:45am Central Time.


FinovateFocus Connect
FinovateFocus Connect

FinovateFocus Connect is a one hour event delivering ten 3-minute meetings and nine 3-minute presentations.   

9am-10 am Central Time.  

FinovateFocus Roundtable
FinovateFocus Roundtable

FinovateFocus Roundtable is a 1.5 hour event delivering two 30-minute peer-to-peer roundtable discussions with pre and post networking.  

10:15-11:45 am Central Time.  

Upcoming focus areas

Expand the sections below to learn more about what each month’s focus area will be. See the chart below for a list of all of the focus areas planned for the rest of the year

Big Data has been a hot topic in fintech for a little while, but the importance of having clean, actionable data is growing every day. Not only do financial institutions need to be able to see and store the data that they have, they also need to be able to feed clean data into other applications in order to take advantage of the new possibilities brought about by advancements in artificial intelligence and machine-learning technologies. Are you getting the most out of your organization’s data?

  1. Building a data-driven organization to delight customers: Exploring the choice of available technology to ensure rapid development of data pipelines, platforms for data analysis including machine learning and AI, and automatic deployment and monitoring of end-to-end data-driven solutions.

  2. Privacy, Security And Trust In A World Of Open Data: Exploring the cyber security frameworks as a protection against the cyberattacks. Mining the power of new technologies and security processes for effective authentication and customer data protection. Onboard and manage customers data in a simpler and safer way. How to deal with data breach.

  3. Data-led prediction to decrease cost and mitigate risk: Richer data provides opportunities to predict the future. Discuss how can enhanced predictions benefit your business and your customer (credit decisions, fraud detection, collections strategies and forecasting of liquidity needs).

  4. Importance of data governance: Discussing data protection, provenance, timely delivery and quality, data acquisition and exploitation (both internal and external).

  5. Data warehousing & safeguarding: How To Build A Data Warehouse With Open Source Tools: Data-led personalization to accelerate digital UX: Exploring the approach to tailoring products and services (bespoke pricing), matching specific needs with specific services, promoting financial well-being to improve customer engagement.

  6. Data as a backbone for new product and service development: Monetising banking data itself and/or interacting with non-banking institutions to broaden the ecosystem of services and offers.

  7. Biometrics and digital identity in a cashless, digitized society: Uses of technology for more effective, watertight authentication. Making onboarding simpler, safer, and more intuitive: how is the role of KYC evolving, and what new techniques are emerging? Establishing what customer data you have at your disposal, and how best to control and monitor it.

  8. Future Focus: Conversational AI, NLP and voice: The next disruptive force in financial services. With estimates that half of Internet searches will be voice-based by this year, how can you harness the increased take-up of voice search to deliver secure, effective communication technologies to your customers? Exploring how conversational AI is revolutionizing CX, and allowing you to serve customers in more intuitive ways. The evolution of AI and virtual financial assistants, and what the future holds. Unlocking the power of voice to verify identity and increase data security, to ensure safe and secure interactions with your customer. Discover how conversational interaction data is accelerating personalization in digital experiences. Examine how multi-modal conversational design opens the door to new interaction paradigms.

  9. Data game -  Chatbots, AI, automation: The technologies already changing banking and revolutionizing the CX - Enhancing your understanding of your customer, and the technologies that can help collect and analyze the data you have: automating technology to speed up the process and enhance CX. Seamless, streamlined integration of automation and human processes, to improve efficiencies and freeing up humans to do other things - how have we already seen this playing out, especially in a time of social distancing?

  10. Delivering better CX through value-added payments offerings: Differentiating your offerings and delivering useful, tailored, intelligent payments services. Monetizing your payments data and harnessing intelligent analytics to deliver better, more targeted services.

  11. Harnessing the power of alternative data: Making financial inclusion a reality. Exploring the methods and types of data available to improve decision making for the under- and unbanked, and what this means for the credit-invisible consumer. Marrying advances in data analytics, AI and machine learning to drive real benefit and allow for broader participation in financial services. Determining and overcoming the challenges to using alternate data sources, from both a technological to regulatory perspective, and extending and improving access to data. Understanding what data you have about individuals and managing the data in appropriate, transparent and secure ways.

  12. Smart strategies for acquiring new customers and building brand loyalty: Effectively capturing client data to personalise your offering, developing seamless omnichannel experience while harnessing sophisticated technology, such as behavioral analytics tools, AI & machine learning, to deliver carefully curated solutions while maintaining scale.

  13. AI & automation as a platform for revolutionizing the CX: Enhancing your understanding of your customer, and the technologies that can help collect and analyze the data you have: automating technology to speed up the process and enhance CX. Marrying AI, ML and NLP to achieve smooth integration of automation and human processes. Robotization (RPA), data and digital as a way to lower cost/income ratio.


Future focus areas

Here are the focus areas that are coming up next:


Fraud and Security – May 27
Fraud and Security – May 27

As more financial business has moved to digital channels, preventing fraud and maintaining strict security are more important than ever. In May, we’ll approach the topic from all sides, including KYC, web and mobile security, data breach prevention, breach-response, and more with an eye on mitigating your customers’ risk, and minimize your organizational risk as well.

Half-Year Review – June 24
Half-Year Review – June 24

A lot has already happened so far in 2021, and things are still ramping up. At our half-year review, we’ll take a look back at the important developments of the year so far, as well as recap some of the highlights from the previous months’ Focus events.

Back-End and Core Technologies – July 29
Back-End and Core Technologies – July 29

Core technologies are vital not only for day-to-day banking operations, but also for the ability to adopt and implement new technologies. Join us in July to learn more about what core-service-providers are doing to update their technologies, and make a plan for future-proofing your own organization by engaging the right back-end technologies.


Inclusion and Democratization – August 26
Inclusion and Democratization – August 26

Customer-acquisition is vital for the long-term health of any FI, but there are millions of people all over the world that aren’t able to engage with even the most basic financial tools. This lost opportunity hurts the individuals who are left out, and it also hurts the financial institutions who aren’t able to bring new customers in the door. Learn more about technologies that can help address these fundamental problems at our August Focus event.

Technologies to Grow Your Pipeline – September 30
Technologies to Grow Your Pipeline – September 30

Maximizing sales, marketing, and business development is an ever-present concern for any type of organization, but the pressure is particularly acute in financial services. Fintech solutions can help all sides of the process, delivering results that can make a big impact on the bottom line.

Lending – October 28
Lending – October 28

Consumer and small-business lending is the backbone of any economy, and it’s a vital source of revenue for banks and credit unions of all sizes. It’s a difficult balancing act, though, as banks need to weigh new opportunities for revenue against minimizing their exposure to risk. Walking that tightrope is difficult, but fintech is here to help, and we’ll spend October’s Focus exploring the best path forward.


Digital Transformation – November 18
Digital Transformation – November 18

Updating and upgrading technology stacks is no small feat in the world of finance, but the need for banks to future-proof their digital offerings is very real. In November, we’ll talk through the technologies and best-practices for FIs of all shapes and sizes to help tackle this problem and find a clear path forward in an increasingly digital environment.

Full-Year Review – December 16
Full-Year Review – December 16

Just like in June, our full-year review will focus on recapping the important takeaways, new technologies, and evolving ideas coming out of 2021. With one eye on preparing for a successful 2022, we’ll also highlight notable elements from the year’s other Focus events as we bring 2021 to a close.