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Technology for CX Stream

Main Conference Day 3 - September 25

What will you learn?


Blockchain, AI, virtual and augmented reality, behavioral science… these buzzwords have all become ubiquitous in recent years. However, how do you cut through the hype and use these technologies for a better client experience and user journey?

This stream brings you insights from those at the coal face of innovation, with practical insights of the real world problems these technologies are solving, and tangible ways that they are improving the user experience and client journey.


Critical discussions around technology in practice include:


  • Blockchain: Meeting customer needs in more effective ways
  • Using virtual and augmented reality to improve the customer experience
  • Technology for better data analytics and behavioral change
  • The mindset and mentality of AI innovation

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